Privacy Policy

1. Who We Are

RCM MediaWorks LLC is a digital media and marketing agency registered in Wyoming and serving clients across the United States. We provide Google Ads management, local SEO, lead generation, and digital marketing services to home service contractors and medical practices nationwide. Our website address is https://rcmmediaworks.com.

2. What Information Is Collected

Information You Provide Directly

We collect personal information in the following ways:

• Contact Information: Your name, email address, phone number (including mobile number), and business name when you fill out a contact form, book a meeting, or request our services.
• Communications: Messages, inquiries, and other content you send to us via forms, email, or SMS.
• Comments: If you leave comments on our website, we collect the data shown in the comments form, your IP address, and browser user agent string to assist with spam detection.

Information Collected Automatically

• Usage Data: IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and other diagnostic data collected via cookies and similar tracking technologies.
• Cookies: We use cookies to enhance your browsing experience. See Section 7 (Cookies) for full details.

Information from Third Parties

We may receive information about you from third-party platforms (e.g., Google, Facebook) when you interact with our advertisements or social media profiles.

3. How Data Is Used

4. SMS / Text Messaging Program

4.1 SMS Opt-In Details

By providing your mobile phone number through our website forms, booking pages, or other opt-in methods, and by checking the consent checkbox where applicable, you expressly consent to receive text messages from RCM MediaWorks LLC.

These opt-in methods may include:

• Submitting a contact form on our website
• Booking an appointment through our scheduling system
• Requesting information about our services

As part of the opt-in process, you may see consent language similar to the following:

"I agree to receive SMS and email communications from RCM MediaWorks. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe."

These messages may include:

• Appointment reminders and scheduling confirmations
• Service updates and project status notifications
• Promotional offers and marketing messages
• Responses to your customer service inquiries

Your consent to receive SMS messages is not a condition of purchasing any product or service.

4.2 Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and will not receive further SMS communications from us unless you opt back in.

4.3 Help Instructions

For assistance, reply HELP to any message or contact us directly at www.rcmmediaworks.com.

4.4 Message Frequency and Rates

Message frequency may vary depending on your interaction with our services. Message and data rates may apply based on your mobile carrier plan.

4.5 "No Sharing" of SMS Opt-In Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your information with trusted service providers (such as SMS delivery platforms) solely for the purpose of sending messages on our behalf. These providers are contractually prohibited from using your information for any other purpose.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We work with trusted third-party vendors who assist us in operating our website and delivering our services (e.g., website hosting providers, CRM platforms, SMS delivery providers, and analytics tools). These providers are authorized to use your personal information only as necessary to provide services to us and are bound by confidentiality obligations.
• Legal Obligations: We may disclose your personal information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

6. Data Retention

• We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
• Contact and service records are retained for the duration of our business relationship and for a reasonable period thereafter for legal and administrative purposes.
• SMS opt-in records and consent documentation are retained for a minimum of six (6) years, as required by certain mobile network operators, to demonstrate proof of consent.
• Website comments and associated metadata are retained indefinitely to facilitate comment moderation.
• Cookies and usage data are retained according to the cookie-specific retention periods described in Section 7.

You may request deletion of your personal information at any time by contacting us. We will honor deletion requests subject to any legal obligations requiring us to retain certain data.

7. Cookie & Tracking Info

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., session management, login state). These cannot be disabled.
• Functional Cookies: Remember your preferences and settings (e.g., saved login information, display choices). Login cookies last for two days; screen options cookies last for one year. If you select "Remember Me," your login will persist for two weeks.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve performance and user experience.
• Comment Cookies: If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies for one year for your convenience.

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website.

8. Embedded Content from Other Websites

Pages on this site may include embedded content (e.g., videos, images, articles) from third-party websites such as YouTube or social media platforms. Embedded content from other websites behaves in the exact same way as if you had visited those websites directly. These third-party sites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with the embedded content.

9. Data Security Practices

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encryption of data in transit, access controls, and secure server infrastructure.

No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Breach Notification: In the event of a data breach involving your personal information, we will notify affected individuals in writing within a reasonable timeframe of discovering the breach, in accordance with applicable federal and state data breach notification laws.

10. User Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that certain data may be retained as required by law or for legitimate business purposes.

11. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at:

12. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you by email or by posting a prominent notice on our website. Your continued use of our website or services after any changes constitutes your acceptance of the revised Privacy Policy.